Refund policy

Returns

Money back guarantee: for goods returned within 14 days from package delivery at the customer's address. (Return policy applies in conformity with the European Law)

The product must be returned in the same condition as it was received. The buyer must also include:

• All packaging such as boxes, bags, and tags
• Accessories such as cords and remotes
• All items included in a bundle

All returned products must be received in good condition. Goods will not be accepted if they are damaged, scratched, used or painted.

If the product is returned because the buyer changed his mind or purchased it by mistake, the buyer is responsible for paying the costs of returning the goods.

AutoTuningEurope aims to process returns within 2 working days of receipt of the return.

Refund Timeframe

Once the returned product has been received and inspected, the refund will be issued within 14 calendar days from the date the return request was received, but not earlier than the moment the returned goods are received by AutoTuningEurope.

Refunds are made using the same payment method used for the original transaction.
Depending on the payment provider, the funds may appear in the customer’s account within 3–5 working days after the refund is processed.

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Cancellations

• If the buyer cancels the order before dispatch, AutoTuningEurope will fully refund the order.
• If the buyer cancels the order after dispatch, AutoTuningEurope will refund only the item cost (without the shipping cost). The refund will be made after the package returns to AutoTuningEurope.

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Refunds

In case the buyer purchases a product that is out of stock, AutoTuningEurope will issue a full refund within 3–5 working days.